FAQ
I would like to buy tickets. What are the payment options?+
We accept Visa, Mastercard & American Express or we can arrange a one-off direct debit from your bank account. We can also send you a letter, so you can pay by cheque, BPAY or at Australia Post post-office with Postpay. Or call 1300 645 472.
How do I get my Lucky Numbers (tickets)?+
Lucky Numbers (tickets) are sent by post, either after you agreed to purchase or if you made a credit-card payment. Only tickets that are paid for will go into the draw. They are mailed to the address we confirmed when they were purchased.
If you would like them re-sent, just email: [email protected]
How do I find out if I have won?+
The day after each draw, winners are notified by telephone and by Registered Mail.
Results are published in 'Notices' in The Australian or for West Australian draws, in The West Australian.
They are also at http://www.pbcf.org.au/winners
The draw is held at either the offices of our auditor, LBW & Partners, in our offices, or for Western Australian draws, at the offices of YWCA Inc.
Do winners pay tax on any of the prizes if they win?+
No, tax is not payable on any winnings in the National Cancer Lottery.
If I win a big prize, like a car can I sell it?+
Yes, as soon as you have taken delivery and it is officially yours, you can sell it.
I had a missed call from (02) 8284-2672 or (08) 6444 4811 - is this the National Cancer Lottery?+
Yes. If you call his number there is an answering machine to identify us as the caller. It provides the 1300 645 472 number, if you have any questions or would like to buy tickets or make a donation.
I order my tickets through the mail. Why would you be calling me?+
If we have a query regarding your order, we will call to try to clarify the details.
I'd like to be notified when your next Art Union starts. Can I be kept up to date via email?+
Yes, simply ring our call centre and tell us your email address. We'll make sure that you are included in communication that notifies you of when the next Art Union starts.
How do I sign up as a Cancer Crusader?+
You can let us know by:
- You can tick and sign the Crusader section of your next mail order form
- Give us a call on 1300 645 472
If I become a Cancer Crusader, can I stop or alter my automatic credit card or direct debit payments?+
Anytime. Let us know and we will cancel the deduction immediately
What are "bonus" tickets? How do I qualify?+
If you have purchased tickets in an earlier lottery, you will be allocated Bonus tickets in the current lottery, based on your previous purchases.
Due to WA Gaming regulations, bonus-tickets are not available in Western Australia.
If I am a Cancer Crusader, how do I know what my ticket-numbers are?+
In your cancer Crusader "Welcome" pack, your Lucky Number ticket entries are listed in the letter. These entries go into every draw. If for some reason a payment is missed, the number of entries in the next lottery in amended, so you receive the correct number of entries in that lottery.
I sent you an email, generally how quickly will you respond?+
As one of the more popular lotteries, we aim to address all email enquiries within 24 hours, allowing for weekends or public holidays! Send to [email protected]
Who do I contact if I'd like to know more?+
You can email [email protected] or call our Lottery Hotline (Monday to Friday, 12pm to 8pm) on 1300 645 472.